Summary

A well rounded artist and analyst with a habit of thinking outside of the box.  I am a patient person with natural people skills.  Having lived in a number of places I have learned to adapt to new environments and meet people with ease.  I enjoy new challenges and strive to excel at them.

 

 

Education

Bachelor of Science - Game Art Design

The Art Institute of California in San Diego

2009

Bachelor of Science - Business Marketing

Lynn University – Boca Raton, Florida

2002

 

 

Skills

Graphic Design

Business/Marketing

·   Experienced in 3d modeling, texturing, and some animation

·   Experienced with 3Ds Max, Maya, Crazybump, Zbrush, and Photoshop

·  Exhibits good creation and use of UV layouts

·  Experienced in diffuse, specular, and normal map creation

·  Experienced in 2d graphic design and image manipulation

·   Excellent communication and data presentation ability

·   Capable of working with little management of in teams

·   Exhibits developed analytical and problem solving skills

 

Professional Experience

SaaSplaza - Service & Incident Manager

Encinitas, California -

2012 - Current

  • Primary Service Manager for over thirty partner companies supporting over one hundred customer companies and thousands of users in the United States, while providing support for international counterparts. Duties include:
    • Acting as the primary contact for all partners requests & incidents
    • Responsible for prioritizing and managing these requests & incidents
    • Managing a team of Microsoft engineers to complete these requests & incidents
  • Responsible for managing all Microsoft SPLA License reporting for partners
  • Primary Service Manager supporting Petco’s vendor partner program supported by SaaSplaza’s "My Sourcing Center" Portal; Providing support for all of Petco’s vendors in the use of the portal system

 

Shorthand Mobile Inc. - 2d Artist / Software Tester

San Diego, California -

2009 - Current

  • Responsible for all image creation for both the phone application and the website
  • Works with the international marketing/sales teams on Ad-Hoc image requests
  • Assists in the development of the application by testing it on multiple platforms

 

Road Runner Sports - E-Commerce Business Analyst

San Diego, California -

2005-2006

  • Administrated the in-house web analytics tool Fireclick
  • Integrated and administrated the in-house web analytics tool Omniture
  • Created & presented dashboards level & Ad-Hoc reports regarding website traffic and sales data
  • Worked with online advertising and marketing teams to test and measure promotion effectiveness

     

Gateway - Web Business Specialist

Poway, California -

2002-2004

  • Assisted the advertising, marketing, and merchandising teams to provide data for driving decisions and project effectiveness
  • Administrated the in-house web analytics tool Coremetrics for over eighty internal users
  • Developed best practice approaches for usage of internal analytics applications
  • Interfaced with external vendors and provided feedback to enhance their services
  • Developed and produced dashboard-level reports distributed to senior management
  • Primary support for customer online feedback tool OpinionLab. Filtered submissions for action items

 

Motorola - Internship

Schaumburg, Illinois -

2000

  • Assistant to the Director of Strategic Marketing Consumer Solutions Group, Network Solutions Sector of N. America
  • Researched & analyzed sales, production, and subscriber figure data for Motorola and competitors

 

Motorola - Information Technology Support Specialist

Arlington Heights, Illinois -

1999

  • Specialist for the CAD/CIM Support Group in the Network Solutions Sector
  • Support included software & hardware management, inventory duties, and tier one help desk support

 

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