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Summary
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A well rounded artist and analyst with a habit of thinking outside of the box. I am a patient person with natural people skills. Having lived in a number of places I have learned to adapt to new environments and meet people with ease. I enjoy new challenges and strive to excel at them.
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Education
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Bachelor
of Science - Game Art Design
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The Art
Institute of California in San Diego
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2009
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Bachelor
of Science - Business Marketing
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Lynn University – Boca Raton, Florida
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2002
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Skills
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Graphic
Design
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Business/Marketing
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Experienced in
3d modeling, texturing, and some animation
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Experienced
with 3Ds Max, Maya, Crazybump,
Zbrush, and Photoshop
· Exhibits good creation and use of UV layouts
· Experienced in diffuse, specular, and normal map creation
· Experienced in
2d graphic design and image manipulation |
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Excellent
communication and data presentation ability
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Capable of working with little management of in teams
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Exhibits
developed analytical and problem solving skills
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Professional Experience
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SaaSplaza - Service & Incident Manager |
Encinitas, California - |
2012 - Current |
- Primary Service Manager for over thirty partner companies supporting over one hundred customer companies and thousands of users in the United States, while providing support for international counterparts. Duties include:
- Acting as the primary contact for all partners requests & incidents
- Responsible for prioritizing and managing these requests & incidents
- Managing a team of Microsoft engineers to complete these requests & incidents
- Responsible for managing all Microsoft SPLA License reporting for partners
- Primary Service Manager supporting Petco’s vendor partner program supported by SaaSplaza’s "My Sourcing Center" Portal; Providing support for all of Petco’s vendors in the use of the portal system
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Shorthand
Mobile Inc. - 2d Artist / Software Tester
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San Diego, California -
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2009 - Current
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- Responsible for
all image creation for both the phone application and the website
- Works
with the international marketing/sales teams on Ad-Hoc image requests
- Assists
in the development of the application by testing it on multiple
platforms
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Road Runner
Sports - E-Commerce Business Analyst
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San Diego, California -
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2005-2006
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- Administrated the in-house web analytics tool Fireclick
- Integrated and administrated the in-house web analytics tool Omniture
- Created & presented dashboards level & Ad-Hoc reports regarding website traffic and sales data
- Worked with online advertising and marketing teams to test and measure promotion effectiveness
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Gateway -
Web Business Specialist
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Poway,
California -
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2002-2004
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- Assisted the advertising, marketing, and merchandising teams to provide data for driving decisions and project effectiveness
- Administrated the in-house web analytics tool Coremetrics for over eighty internal users
- Developed best practice approaches for usage of internal analytics applications
- Interfaced with external vendors and provided feedback to enhance their services
- Developed and produced dashboard-level reports distributed to senior management
- Primary support for customer online feedback tool OpinionLab. Filtered submissions for action items
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Motorola -
Internship
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Schaumburg, Illinois -
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2000
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- Assistant to the Director of Strategic Marketing Consumer Solutions Group, Network Solutions Sector of N. America
- Researched & analyzed sales, production, and subscriber figure data for Motorola and competitors
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Motorola -
Information Technology Support Specialist
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Arlington Heights, Illinois -
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1999
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- Specialist for the CAD/CIM Support Group in the Network Solutions Sector
- Support included software & hardware management, inventory duties, and tier one help desk support
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Contact me for a PDF version
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