Summary

A well rounded artist and analyst with a habit of thinking outside of the box.  I am a patient person with natural people skills.  Having lived in a number of places I have learned to adapt to new environments and meet people with ease.  I enjoy new challenges and strive to excel at them.

 

 

Education

Bachelor of Science - Game Art Design

The Art Institute of California in San Diego

2009

Bachelor of Science - Business Marketing

Lynn University Boca Raton, Florida

2002

 

 

Skills

Graphic Design

Business/Marketing

   Experienced in 3d modeling, texturing, and some animation

   Experienced with 3Ds Max, Maya, Crazybump, Zbrush, and Photoshop

·  Exhibits good creation and use of UV layouts

·  Experienced in diffuse, specular, and normal map creation

·  Experienced in 2d graphic design and image manipulation

   Excellent communication and data presentation ability

   Capable of working with little management of in teams

   Exhibits developed analytical and problem solving skills

 

Professional Experience

SaaSplaza - Service & Incident Manager

Encinitas, California -

2012 - Current

  • Primary Service Manager for over thirty partner companies supporting over one hundred customer companies and thousands of users in the United States, while providing support for international counterparts. Duties include:
    • Acting as the primary contact for all partners requests & incidents
    • Responsible for prioritizing and managing these requests & incidents
    • Managing a team of Microsoft engineers to complete these requests & incidents
  • Responsible for managing all Microsoft SPLA License reporting for partners
  • Primary Service Manager supporting Petco’s vendor partner program supported by SaaSplaza’s "My Sourcing Center" Portal; Providing support for all of Petco’s vendors in the use of the portal system

 

Shorthand Mobile Inc. - 2d Artist / Software Tester

San Diego, California -

2009 - Current

  • Responsible for all image creation for both the phone application and the website
  • Works with the international marketing/sales teams on Ad-Hoc image requests
  • Assists in the development of the application by testing it on multiple platforms

 

Road Runner Sports - E-Commerce Business Analyst

San Diego, California -

2005-2006

  • Administrated the in-house web analytics tool Fireclick
  • Integrated and administrated the in-house web analytics tool Omniture
  • Created & presented dashboards level & Ad-Hoc reports regarding website traffic and sales data
  • Worked with online advertising and marketing teams to test and measure promotion effectiveness

     

Gateway - Web Business Specialist

Poway, California -

2002-2004

  • Assisted the advertising, marketing, and merchandising teams to provide data for driving decisions and project effectiveness
  • Administrated the in-house web analytics tool Coremetrics for over eighty internal users
  • Developed best practice approaches for usage of internal analytics applications
  • Interfaced with external vendors and provided feedback to enhance their services
  • Developed and produced dashboard-level reports distributed to senior management
  • Primary support for customer online feedback tool OpinionLab. Filtered submissions for action items

 

Motorola - Internship

Schaumburg, Illinois -

2000

  • Assistant to the Director of Strategic Marketing Consumer Solutions Group, Network Solutions Sector of N. America
  • Researched & analyzed sales, production, and subscriber figure data for Motorola and competitors

 

Motorola - Information Technology Support Specialist

Arlington Heights, Illinois -

1999

  • Specialist for the CAD/CIM Support Group in the Network Solutions Sector
  • Support included software & hardware management, inventory duties, and tier one help desk support

 

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